Your Questions Answered
“We know sending in your cherished clothing is a big deal. Here you’ll find answers to the most common questions about our Memory Bears and Keepsakes, from ordering to care instructions.”
1. What is a Memory Bear?
A Memory Bear is a keepsake made from clothing that holds special memories. Each bear is handmade with care to help preserve the love and memories of your treasured items.
2. How do I order a Memory Bear or Keepsake?
Simply choose the bear or keepsake you’d like from our shop, upload any necessary photos or details, and complete your order. We’ll guide you through the process step by step.
3. What clothing can I send?
Adult clothing: 1–2 items
Older child clothing: 2–3 items
Baby clothing (3+ months): 6–9 items
Newborn clothing (0–3 months): 8–12 items
Please ensure the clothing is clean and dry before sending.
4. Can I include special items like blankets or small fabric pieces?
Yes! We can incorporate small blankets, soft fabrics, or other meaningful textiles. Just let us know when placing your order.
5. How long will it take to make my Memory Bear?
Each bear is handmade with care. Standard turnaround is 3–4 weeks. We’ll keep you updated every step of the way.
6. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary depending on your location.
7. Can I request a specific design or outfit for the bear?
Absolutely! We love custom requests. Just let us know your preferences when ordering, and we’ll do our best to bring your vision to life.
8. What if my bear arrives damaged or I’m not happy with it?
We take great care in creating each keepsake. If there’s an issue, please contact us immediately, and we’ll work with you to resolve it.
9. How should I care for my Memory Bear?
Memory Bears are best kept as keepsakes. If cleaning is necessary, spot clean gently with a damp cloth and mild detergent. Avoid machine washing to preserve the fabric and stitching.
“Still have questions?